SHIPPING POLICY

At Aroma Store, we ensure safe, timely, and reliable delivery of your favorite Aromatherapy, Ayurveda Beauty & Wellness Products right to your doorstep.

1. Shipping Locations

·        We deliver across India.

·        International shipping is available in select countries (charges may vary).

2. Shipping Charges

·        Free Shipping on all prepaid orders above ₹999 within India.

·        A standard shipping charge applies for orders below ₹999.

·        International shipping charges are calculated at checkout based on location and order weight.

3. Order Processing & Delivery Time

·        Orders are processed within 24–48 hours (excluding Sundays & public holidays).

·        Estimated delivery time:

o   Metro Cities: 3–5 business days.

o   Other Locations: 5–7 business days.

o   International Orders: 10–15 business days.

4. Tracking Your Order

·        Once shipped, you will receive an email/SMS with tracking details.

·        You can also track your order through My Orders section on our website.

5. Delays

While we strive for on-time delivery, delays may occur due to weather, courier partner issues, or unforeseen circumstances. In such cases, our team will update you promptly.

7 Days Return & Refund Policy

We want you to love shopping with Aroma Store. If for any reason you are not satisfied, you can return your product within 7 days of delivery, subject to the conditions below:

1. Eligibility for Return

·        Products must be unused, unopened, and in original packaging.

·        Return requests must be initiated within 7 days of delivery.

·        Products damaged due to misuse or improper handling are not eligible for return.

2. Non-Returnable Items

·        Opened or used products.

·        Personal care items such as essential oils, serums, and soaps (if seal is broken).

·        Customized or promotional products.

3. Return Process

1.     Contact our Customer Care at arup@aromastore.in.]

2.     Share your order number and reason for return.

3.     Our team will arrange pickup through our courier partner (wherever possible).

4.     Once received and inspected, your refund/exchange will be processed.

4. Refund Timeline

·        Refunds will be credited to your original payment method within 7–10 business days after product inspection.

·        In case of COD orders, refunds will be made via bank transfer/credit voucher.

5. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please report within 48 hours of delivery with photos/videos. We will arrange a replacement at no extra cost.