Return & Refund Policy

At Aroma Store, we value your trust and satisfaction. If you are not entirely happy with your purchase, we’re here to help with our hassle-free 7 Days Return & Refund Policy.

1. Eligibility for Returns

• Returns are accepted within
• The product must be
• Proof of purchase (order number, invoice) is required.
• Products damaged due to misuse, negligence, or improper handling are

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or refunded:

• Opened or used skincare, haircare, or essential oil products.
• Products bought on clearance, promotional offers, or customized gift packs.

3. Damaged, Defective, or Wrong Product

• If you receive a
• We will arrange a

4. Return Process

1. Contact us at 
2. Our team will verify your request and arrange pickup through our courier partner (wherever serviceable).
3. Once the returned item is received and inspected, we will notify you regarding approval of your refund or exchange.

5. Refund Timeline

• Refunds will be processed within
• Refunds will be credited to the
• For COD (Cash on Delivery) orders, refunds will be made via

6. Cancellations

• Orders can be cancelled before dispatch for a full refund.
• Once dispatched, cancellation is not possible, but you may apply for a return after delivery.

7. Contact Us

For any issues related to returns and refunds, reach out to us at: